HOW DO I USE MY STORE CREDIT?
Store credits are held under your name at our Stacey store. This can be used in store or over the phone/email, not online.
HOW DO I CHECK MY CUSTOMER LOYALTY BALANCE?
Please contact the store and we can check this for you.
I USUALLY SHOP IN STORE, BUT CAN’T MAKE IT IN TODAY TO MAKE A PURCHASE?
You are welcome to use our website or make an order through email/ over the phone – contact us here.
AN ITEM IS SOLD OUT ONLINE, WILL IT AVAILABLE IN STORE TO PURCHASE?
Our website lists all available stock available in our store. If an item is sold out online, we will not have it in store.
CAN I EXCHANGE SALE ITEMS?
Unfortunately we do not do refunds on sale items.
WHAT COURIER COMPANY DO WE USE?
Our main courier company we use for New Zealand orders is NZ Couriers. For International orders we use FedEx and CourierPost.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Standard orders are processed when credit card authorization and/or bank deposit has cleared. Admin and shipping is done Monday-Friday. Orders shipped via Courier Post typically arrive within 3 business days AFTER YOU HAVE RECEIVED NOTIFICATION OF SHIPMENT VIA EMAIL (Monday through Friday, not including weekends & holidays) within NZ. Delays can happen if we have ordered in an item specifically for you. This item gets shipped to us within NZ and we on ship to you. Sometimes special items can take a week to be dispatched – you can contact us at any time to check on the status of a special item.
HOW DO I TRACK MY PARCEL?
You will receive a tracking number with your confirmation email. Please contact the courier provider to track your parcel. Having trouble with this? Please get in touch – email@example.com
DO I GAIN LOYALTY POINTS WHEN SHOPPING ONLINE?
Normal online orders do not go towards our in store loyalty program. We are unable to add points to your instore account from orders made online.
WHAT DO I DO IF I HAVE NOT RECEIVED MY ORDER?
Please email through to firstname.lastname@example.org with your Internet order number and any details about your order. We will get back to you as soon as we can.
MY ORDER ARRIVED AND IT’S NOT CORRECT?
Please contact us as soon as you can so we can get this sorted for you. We will try our very best to get this sorted for you as quick as we can. Please contact us on email@example.com
I WANT TO USE MY STORE CREDIT ONLINE.
Please call or email one of our store to put your store credit on to a gift card, which you can use online and in store. Please note this is like cash, so please keep this super safe. When using the gift card online – Please enter the code into the gift card section when checking out. (This is the second option down, under coupon code) Leave the pin blank and push activate.
I HAVE FORGOTTEN MY PASSWORD